We are here to help you
Friendly support for products, orders and everyday questions.
Learn more
Clear processes
Defined steps for each type of request, so answers stay consistent.
Plain language
Straightforward information about products, orders and support.
Reachable team
Our staff is available during published business hours.
Careful with data
We collect only what is needed and explain how it is used.
How it works
Three steps, no account needed.
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1
Send your question
Write to us using the contact details on this page and describe what you need.
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2
We review the details
A member of our team reads your message and checks the relevant information.
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3
You get a clear answer
We reply with the next step, in the same language you wrote in.
What we help with
Everyday questions our team handles for customers.
Orders and delivery
Questions about an order you placed, its status, or the delivery address.
Product information
Details about specifications, availability, care and correct use.
Returns and changes
How to request a change, a return, or a correction to an existing request.
Account and billing
Updating your contact details and understanding items on an invoice.
Coverage and languages
A short summary of how our team works, without small print.
- Working languages
- We handle written requests in the main European languages and reply in the language you used.
- Working days
- Monday to Friday, during the business hours posted at the top of this page.
- Where we work
- We assist customers across the regions we operate in and answer questions about our own products and services.
- How to reach us
- Email and the contact details on this page. We do not use paid support numbers.
Frequently asked questions
Short answers to what people ask most often.
Is there a charge for support?
No. Answering questions about our products and services is part of the service and is free of charge.
How is my personal data handled?
We only use what is needed to answer you. The details are set out in our privacy policy, linked at the bottom of this page.
What should I include in my message?
A short description of your request, and any reference number you already have. That lets us answer without a second round of questions.
Can I change or cancel a request?
Yes. Contact us as early as possible with your details and we will tell you what can still be changed.
About us
We are a customer-focused company dedicated to helpful, honest and reliable service. Our team works to make every experience simple and pleasant.
Get in touch
Reach us during business hours (Mon–Fri, 9:00–18:00) and a member of our team will be glad to help you.
- Business hours
- Monday–Friday, 9:00–18:00